by Kenneth Underhill | May 19, 2020 | Complaints, FCA
Introduction On 1st May, the FCA issued a communication aimed at giving clarification to firms on the subject of complaints handling in the context of the complexities arising from the Covid-19 pandemic. A clear set of guidelines for firms, with equally clear...
by David Cameron | Apr 20, 2020 | Complaints, Coronavirus, ICSR News, Operational Resilience
Running a claims team is never easy – you are responsible for the section of your company which has the biggest impact on its external reputation for a start, not to mention that internally you control the purse strings for the largest outgoings, and will...
by Adrian Crick | Apr 17, 2020 | Complaints, Coronavirus, FCA, ICSR News, Operational Resilience, Prudential Regulation Authority
During this tragic, once in a generation pandemic there are many unknowns, but the impact on everyone, including businesses of all sizes, is unprecedented. The UK government has already taken a number of steps in an attempt to limit the financial damage being done to...
