Keneth Underhill, Director of ICSR, delivers a webinar on Operational Resilience, providing an overview to the key issues for Insurance firms to consider.

Watch The Webinar

Thank you to everyone who attended. You can also download a copy of the slides here.

Below are the answers to the 3 Poll questions we asked:

Poll 1: If you are developing your impact tolerances are they according to: (multiple choice)

• Time of disruption (33%)
• Number of customers impacted (61%)
• Value of potential harm caused to customers (55%)
• Severity of the peril which may cause harm to the customer. (36%)

Poll 2: If you are mapping your resources for your Important Business Services (IBS) what level of granularity are you working to: (Multiple Choice)

• Per product (30%)
• Per distributor (13%)
• Per service provider (26%)
• Per IBS (70%)

Poll 3: If you have got to the stage of creating your governance for Op Res please indicate which of the following features currently feature: (Multiple choice)

• A process for ensuring that the identification of Important Business Services & resource maps are kept up to date (54%)
• A plan for regular scenario testing (33%)
• A process for lessons learned (46%)
• A process for reporting on updates to a Committee of Board which includes reporting against tolerances, progress against plan for scenario testing and lessons learned (75%)