OPERATIONS SERVICES
We help firms with organisational change to operating models and methods of working.
Overview of Operations Services
We support regulated insurance firms as they respond and adapt to organisational change resulting from regulatory and market updates to operating models and methods of working, often against the backdrop of tight timelines and in situations where there are imperfect resources, knowledge or information. Our team is able to provide firms with advisory support, co-sourced or out-sourced resourcing support and training for your own employees, from junior to board-level.
What We Do
Operational resilience, efficiency and excellence is at the core of the services which we offer our insurance clients with our experienced individuals bringing a real depth of experience developing, implementing and assessing operational models from across a broad range of businesses in the insurance sector and from wider financial services backgrounds.
ICSR has considerable practical experience in, and can assist with, various operations matters such as:
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- Operational Resilience assessments and framework development;
- Development, review and implementation of operating models including controls to create greater efficiency and better controls for:
- Finance;
- Underwriting;
- Actuarial;
- Broking;
- Claims;
- Fulfilment and other client servicing;
- Complaints;
- Compliance, risk and internal audit functions;
- Outsourcing arrangements including framework and oversight;
- Support with Market Modernisation programmes, including Blueprint Two, where we offer some very specific services;
- Procurement services including preparation for bid tendering, tender review and evaluation, preferred bidder interviews and contract management.
Key Contacts:
If you would like to know more about the way we could help your firm, please speak with one of our Operations specialists.
Benoit Steulet
Acting Managing Director
Peter Houston
Special Adviser, Market Reform
Latest Operations Case Studies
Latest Operations Articles
The FCA’s 2025–26 Annual Work Programme: The Final Corner Of A Strategic Triangle
The FCA has unveiled its Annual Work Programme for 2025–26, the new name for what was previously referred to as the ‘Business Plan’. We look at what this means for FCA-regulated firms.
PRA Business Plan 2025/26: Subtle Signals Of A Strategic Shift
The PRA has published its Business Plan for 2025/26, outlining a strategic agenda that reflects not only evolving financial sector risks but also subtle recalibrations in regulatory posture. We look at what this means for PRA-regulated firms.
FCA’s Strategy 2025-2030: A New Approach To Regulatory Oversight and Consumer Protection
The FCA launched its 2025-2030 strategy on 25th March, outlining a roadmap to enhance its regulatory effectiveness, ease the regulatory burden on firms and support the growth of the UK financial services sector.
